ModeVeLe.com Refund & Returns Policy

Last Updated: March 07, 2026

At ModeVeLe.com, fashion is more than clothing — it’s a feeling, a statement, a celebration of who you are. We pour love, care, and passion into every piece we curate for you. Your happiness and confidence in what you wear mean everything to us. That’s why we’ve crafted this Refund and Returns Policy with the same attention to detail and warmth we bring to every garment.

We source the most beautiful, trend-forward pieces directly from trusted artisans and suppliers across the globe. Every international shipment — including all customs duties and taxes — is handled entirely by us, so your order arrives at your doorstep effortlessly, beautifully packaged, and ready to become part of your wardrobe story.

We stand beside you every step of the way. From the moment you click “Add to Cart” until long after your package arrives, we are here — solution-focused, caring, and genuinely excited to help you love what you wear.

1. Our Promise of Quality & Care

Before any piece ever leaves our hands:

Our dedicated quality team lovingly inspects, measures, and photographs each item to ensure it meets our high standards of craftsmanship and style.
We treat every garment like it’s destined for someone we cherish — because it is.
Once your order is on its way, we provide full international tracking and quietly watch over its journey until it safely reaches your door.

We do this because we truly love what we do — and we love knowing you’re excited to open your package.

2. When Something Isn’t Quite Right (Our Responsibility)

If your new favorite piece arrives with any imperfection — a manufacturing flaw, damage during transit, the wrong size/color/style, or anything that doesn’t feel like the magic we intended — please know this:

We are here to make it right, quickly and kindly.

Simply email us at info@modevele.com with:

Your order number
A few clear photos (or a short video) showing the issue
A brief note about what happened

Within 1–2 business days, you’ll hear back from one of our team members with:

A prepaid return shipping label (100% covered by us)
Clear, friendly instructions
Options: full refund (including original shipping) or a replacement sent with love

Once the item returns to us, we personally inspect it within 3–5 business days. If it’s confirmed as our responsibility, your refund hits your original payment method swiftly — or your new piece is already on its way. No stress, no hassle. Just care.

3. Change of Mind – Because Style Evolves

We completely understand that sometimes the perfect piece in your mind looks a little different in real life — and that’s okay. Fashion is personal, and your feelings matter most.

You may return most items within 7 calendar days of delivery if:

The item is unworn, unwashed, with all tags still attached, in original packaging, and in resale-ready condition
You simply fell out of love with it or changed your mind

In these heartfelt cases:

Return shipping costs and any re-import customs/duties are kindly covered by you (due to the international journey)
We happily refund the product price only (original shipping remains non-refundable)

Reach out the same way — we’re always ready to guide you through the process with warmth and clarity.

4. Our Step-by-Step Return Journey (Made Simple & Supportive)

Write to us at info@modevele.com — tell us what’s on your mind. We’re listening.
We’ll reply within 1–2 business days with personalized instructions and (when applicable) a prepaid label.
Pack your item with the same care we used when sending it to you.
Send it back using the method we provide.
Once it arrives home to us, our team gently inspects it within 3–5 business days.
Approved refunds are processed to your original payment method within 5–14 business days (depending on your bank or card issuer).

We’re with you every step — never alone in the process.

5. Refund Timing & Details

Credit/debit cards: We issue the refund immediately upon approval — your bank usually reflects it within 5–14 business days.
Other methods: Returned directly to the original account used.
We refund only what is fair: product price minus any applicable non-refundable charges (e.g., return shipping in change-of-mind cases).

6. Items That Cannot Be Returned

For hygiene, safety, and legal reasons, the following cannot be accepted for return or exchange:

Intimate apparel (lingerie, underwear, swimwear, bikinis)
Earphones, earbuds, or in-ear accessories
Custom, personalized, monogrammed, or made-to-measure items
Opened cosmetics, skincare, beauty, or personal care products
Final sale, clearance, or heavily discounted items (unless clearly stated otherwise)

7. We’re Always Here for You

Whether it’s a tiny question, a sizing doubt, a heartfelt concern, or a full return request — please never hesitate to reach out.

Email: info@modevele.com — we read and reply personally
Contact form on our website — quick and easy

We don’t just run a store. We build relationships. We celebrate your style choices. And we stay by your side — solution-oriented, passionate, and genuinely happy to help — because your joy in fashion is what keeps us going every single day.

With love and gratitude,
The ModeVeLe.com Team